REP AI: AI Sales & Support
- Pricing
-
Free to install. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.5 (125)
- Developer
- Rep AI Technologies Inc.
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An AI sales agent and shopping assistant that recommends products, upsells and saves carts in chat
REP AI is an AI sales agent and AI shopping assistant for Shopify. It starts a chat when a shopper hesitates, answers product questions, recommends from your live catalog, upsells and adds items to the cart. It rescues abandoned carts and suggests in-stock alternatives. The same AI chatbot tracks orders, handles returns and cancellations, hands off to Rep Inbox, Gorgias or Zendesk, and shows why shoppers leave. Works on web chat, email, Instagram, Messenger and WhatsApp. SOC 2 Type II certified.
- Starts a chat when shoppers hesitate and guides them to checkout
- AI product recommendations, upsells and cart edits right in the chat
- Rescues abandoned carts and suggests in-stock alternatives
- AI customer service for orders, returns, cancellations, plus Rep Inbox helpdesk
- Shows why shoppers leave and which product questions go unanswered
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Gorgias
- Klaviyo
- Kustomer
- Richpanel
- Tapcart
- Zendesk
Categories
Real-time messaging
Automated responses
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
Pay-as-you-Grow
Free to install
$12 per 1,000 sessions. AI for email & social: $0.75 per AI-resolved conversation
Features
- Free to start
- $12 per 1,000 sessions
- Self-serve onboarding
- AI Sales skills
- AI for email & social add-on
Support
$19 / month
or $182/year and save 20%
$12 per additional 1,000 sessions. AI for email & social: $0.75 per AI-resolved conversation
Features
- Up to 3,000 sessions/mo
- AI Support Agent
- Order status and tracking
- Returns, cancellations, address changes
- Hands off to Rep Inbox or your helpdesk
- Custom branding
- AI training on your store
14-day free trial
Sales
$39 / month
or $348/year and save 26%
$12 per additional 1,000 sessions. AI for email & social: $0.75 per AI-resolved conversation
Features
- Up to 3,000 sessions/mo
- AI Sales Agent
- Proactive chat from shopper behavior
- Recommends from your live catalog
- Adds and edits cart items in chat
- Custom branding
- AI training on your store
14-day free trial
Concierge
$46 / month
or $445/year and save 19%
$12 per additional 1,000 sessions. AI for email & social: $0.75 per AI-resolved conversation
Features
- Up to 3,000 sessions/mo
- AI Sales + Support in one agent
- Proactive chat and recommendations
- Cart edits and order resolution
- Hands off to Rep Inbox or your helpdesk
- Custom branding
- AI training on your store
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants report strong, trackable sales impact, higher conversion rates, and increased average order value through smart recommendations and upsells. They say it reduces support workload by up to 90% with accurate, multilingual 24/7 assistance that handles most requests and guides shoppers to checkout. E-commerce-focused flows, deep Shopify and help desk integrations, clear revenue analytics, and fast, hands-on onboarding make it a “must-have” that quickly pays for itself.
Great service, really helpful in closing online transactions and answering visitors' questions. The AI effectively identifies when shoppers are hesitating and steps in at the perfect moment to guide them toward checkout. It has significantly reduced the volume of repetitive support tickets we handle by accurately resolving order status and FAQ inquiries in real-time. The setup was quick, and the tool has been a noticeable asset in improving our overall conversion rates and customer satisfaction. Highly recommended for any store looking to automate support while simultaneously driving sales.
REP AI has been a valuable addition to our customer support operations, helping us improve both operational efficiency and the overall customer experience. By providing immediate assistance with common inquiries such as order tracking, delivery updates, product questions, and subscription management, customers can receive answers without waiting for a live agent.
This has allowed our Customer Experience team to dedicate more time to complex situations, including diffuser troubleshooting, warranty claims, returns, and escalations that require personalized attention.
What I appreciate most is the REP team's responsiveness, willingness to collaborate, and openness to feedback. Their support in refining workflows to align with our business policies has been particularly valuable.
REP AI has made a positive impact on how we support our customers and manage daily operations. I recommend them.
Can't get products to load at all! There's no reliable customer service or product support avenue. This app is WAY too expensive to not work and not have someone assisting to set it up. It's been 24 hours I am wasting a free trial with no response. DISAPPOINTED.
Hi Stefanie, an update: all of your products have been in REP AI since 22 Oct, and our team re-synced your catalog on 28 Oct. We'd love to have you back anytime. - Yoav Oz, CEO, REP AI
Support
App support provided by Rep AI Technologies Inc..
Resources
Developer
Launched
April 18, 2022
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