eDesk ‑ AI, Helpdesk & Chat
- Pricing
-
From $49/month. Free trial available.
- Rating
- 4.8 (30)
- Developer
- xSellco Ltd
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eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Languages
English, French, German, Spanish, and Italian
Works with
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Categories
Real-time messaging
Automated responses
Pricing
Essential
$49 / month
or $468/year and save 20%
Features
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
14-day free trial
Growth
$115 / month
or $1,068/year and save 23%
Features
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
14-day free trial
Professional
$149 / month
or $1,428/year and save 20%
Features
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (30)
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Have been using eDesk for many years - great piece of kit - highly recommend
Support
App support provided by xSellco Ltd.
Resources
Developer
Launched
July 12, 2016
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