The official app from Meta: Keep customers informed with timely order updates on WhatsApp

Connect your Shopify store to WhatsApp in a few clicks, freeing up more time for you to focus on your business. Reach customers with timely messages that get seen! The official app from Meta gives you a direct, reliable integration built to handle any scale. How it works: At checkout, shoppers can opt in to get order updates from you on WhatsApp. Build trust by automatically keeping them in the loop at every step.

Connect your WhatsApp Business account in minutes
Customize messages to match your brand, or choose from pre-built templates
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Languages

English, Arabic, Spanish, German, French, Hindi, Italian, Portuguese (Brazil), Portuguese (Portugal), Urdu, and Turkish

Works with

Shopify Admin
WhatsApp
WhatsApp API
WhatsApp Business

Pricing

Choose the plan that best fits your business.

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (895)

Overall rating

4.4

Counts per rating level

75% of ratings are 5 stars
667
8% of ratings are 4 stars
73
5% of ratings are 3 stars
41
3% of ratings are 2 stars
25
10% of ratings are 1 stars
89

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants recommend this app as a simple, effective way to automate WhatsApp order messages from Shopify, including confirmations, shipping, delivery, and general notifications. They say it’s easy to set up, works smoothly in real time, and is more engaging and cost‑effective than email or other third‑party plugins. Merchants like using their existing business number and find template‑based automation very useful, though some want more customization.

October 1, 2026

It works very well, only for a gifting business, we would not like to send a confirmation message to the recipient, if Meta could at one point be able to differentiate between "message sent to shipper" and "message send to recipient", then I would rate the app 5star

OnlyRoses UK

United Kingdom

4 months using the app

September 16, 2026

even after successful integration and successful configuration, order updates messages are not getting delivered despite OPT-In by customers. Also no tech support is available ti resolve the issue

Bhavya Silvers

India

8 months using the app

Meta replied September 18, 2026

Hello there,

We are sorry you are experiencing this issue, and for the delay in our response to your support inquiry. Technical support is available and we are working through the queue as fast as we can.

We will respond to your support inquiry as soon as we can and will assit in troubleshooting this issue.

Best,

The WhatsApp Business Team