An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Connect your WhatsApp Business account to integrate
Choose from a list of pre-written templates that contain dynamic variables
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin
WhatsApp

Pricing

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (442)

Overall rating

4.3

Counts per rating level

72% of ratings are 5 stars
320
7% of ratings are 4 stars
33
6% of ratings are 3 stars
26
3% of ratings are 2 stars
13
11% of ratings are 1 stars
50

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants praise this app for its user-friendly interface and easy setup, enabling seamless Shopify integration. It's cost-effective and enhances workflow with automation, especially in order updates. The app improves customer communication by notifying them about orders, boosting satisfaction. Integration with WhatsApp Business is smooth, allowing use of personal numbers. Merchants report increased order confirmations and streamlined operations, making it a valuable communication tool.

April 2, 2026

Decisamente da migliorare, fa il suo ma sarebbe meglio che i templates dei messaggi li puoi governare direttamente da l'app su Shopify, che capisca il tipo di valuta a seconda del mercato di riferimento del cliente.
Aggiungerei inoltre la possibilità di mettere il pulsante chatta con noi.

Teto

Italy

3 months using the app

March 20, 2026

Então, fiquei muito feliz com o lançamento desse aplicativo de forma nativa e tudo mais, porém parece que ele não funciona. Fiz todas as configurações, mas nenhuma automação está funcionando.

Não informa se a mensagem não foi enviada, não fica claro o que aconteceu e não dá para acompanhar de forma simples. É horrível. Não tem nenhuma sinalização de erro ou de sucesso, enfim, sinceramente não entendi por que esse app existe se não cumpre aquilo para o que foi programado.

Nuance

Brazil

2 months using the app

February 28, 2026

It's a very useful automation service, but sometimes i face some issues in whatsapp application on phone, which is the customer number shown as unknown user which make some conflict, and the message which is contain the order details always doesn't appear while shown as this message may take a while, i already sent to whatsapp support and no one could fix my issue

AMADORA

Egypt

3 months using the app