An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Connect your WhatsApp Business account to integrate
Choose from a list of pre-written templates that contain dynamic variables
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin
WhatsApp

Pricing

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (547)

Overall rating

4.3

Counts per rating level

72% of ratings are 5 stars
394
8% of ratings are 4 stars
46
5% of ratings are 3 stars
30
2% of ratings are 2 stars
13
12% of ratings are 1 stars
64

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants find this app user-friendly and easy to set up, offering a cost-effective solution compared to third-party options. Its automation features, like automatic order updates, save time and enhance customer communication. As the official integration, it provides seamless performance, aiding in workflow management. Many prefer it over traditional emails for effective customer interactions, noting its excellent performance and perfect integration with Shopify.

May 20, 2026

1. It does not send new Tracking number which is assigned after one tracking number is used and another is assigned for exchange purpose.
2. Limited features overall.

VELOUR

Pakistan

5 months using the app

April 25, 2026

La usiamo da poco ma devo dire che siamo molto soddisfatti, i clienti ci ricontattano spesso su whatsapp per informazioni o assistenza e devo dire che è molto meglio delle email per questo. Metto 4 stelle solo perchè sarebbe perfetto poter integrare (anche a pagamento) la possibilità di usare i modelli di Whatsapp Manager, sia per il marketing che per info ordini ecc.

CAPVENTUNOCENTO

Italy

5 months using the app

May 5, 2026

Application difficile à personnaliser soit même, la personnalisation est faite par facebook et rien d'autres on a pas la main mise dessus, application à revoir sérieusement.

PC HOUSE CI

Côte d’Ivoire

4 months using the app