Jotform AI Chatbot ‑ Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available
- Popular with stores like yours
- Based in United States
- Rating
- 3.9 (33)
- Developer
- Jotform Inc.
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Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant.
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Provide customer support over chat and voice calls with human-like AI responses.
- Your customers can communicate with you via WhatsApp, Instagram, and Messenger.
- Popular with stores like yours
- Based in United States
Languages
English, Turkish, German, French, Italian, Spanish, and Portuguese (Brazil)
Works with
- Shopify Admin
- Canva
- Messenger
- SMS
- Wordpress
Categories
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Starter
Free
Features
- 5 Chatbots
- 100 monthly conversations
- 10,000 monthly sessions
- 50 minutes phone calls
- 250 monthly SMS
- 10M characters of knowledge base
Bronze
$39 / month
or $408/year and save 13%
Features
- 25 Chatbots
- 1,000 monthly conversations
- 100,000 monthly sessions
- 100 minutes phone calls
- 300 monthly SMS
- 20M characters of knowledge base
Silver
$49 / month
or $468/year and save 20%
Features
- 50 Chatbots
- 2,500 monthly conversations
- 1,000,000 monthly sessions
- 200 minutes phone call
- 500 monthly SMS
- 50M characters of knowledge base
Gold
$129 / month
or $1,188/year and save 23%
Features
- 100 Chatbots
- 10,000 monthly conversations
- 2,000,000 monthly sessions
- 300 minutes phone call
- 750 monthly SMS
- 100M characters of knowledge base
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (33)
You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.
Hi Barbecue Parts Depot,
Thanks for sharing your experience. Regarding your feedback on the page loading speed, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll be happy to take a closer look and see how we can help.
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far.
The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely inaccurate information. Instead of helping users, it creates confusion and damages trust in our business.
What is even more concerning is that despite reporting these issues multiple times, the support team has not provided any effective resolution. The problems continue to occur, and the bot still ignores the information and rules it was supposed to follow.
At this point, the chatbot is introducing serious risks to our sales process and customer communication. We cannot allow customers to receive false pricing, incorrect product details, or fabricated order conditions.
We expect an urgent investigation into:
why the bot is generating false information,
why it fails to follow the provided product and pricing data,
why it keeps confusing products,
and why previous reports have not been properly addressed.
If these issues cannot be resolved quickly, we will be forced to reconsider continuing with this implementation.
We need immediate action and a clear explanation of what is being done to fix the system.
Hi AlkoNaWesele.pl,
Thanks for your review and for letting us know about this. We know this is important, and our Developers are giving it their full attention. We’ll follow up with any news as soon as we have it and keep you updated through your support ticket. We truly appreciate your patience while we get this resolved.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.
I was getting tired of trying Chat ai agents having tested many.
This one actually works amazingly well .
I tested it with many scenarios questions and even got angry with it it to test its response. It learns very well and outshines its competitors .
More importantly it interacts with the customers very well and promotes sales .
AAA
Hi Paul Parker Creative Artist,
Thanks for sharing your wonderful feedback. We're glad to hear that Jotform AI Chatbot app is working well for you and helping with customer interactions and sales.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Support
App support provided by Jotform Inc..
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Products, orders, Online Store, Shopify admin
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View products
Products, product listings, collections
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View orders
All order history for the last 60 days, returns
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View Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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