SelfServe: Order Edits+Upsells
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (18)
- Developer
- Grumspot Ltd.
Featured images gallery
Let customers edit orders themselves. Swap items,fix addresses,add one-click upsells post-purchase.
Every "Can I swap my size?" email costs you time and money. Every "Can I change my address?" ticket pulls your team away from work that actually grows the business. And every customer who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in your customers' hands. They swap products, fix addresses, adjust quantities, add discounts post-purchase and add items right from their order status page. No emails. No waiting. No back and forth. Reduce customer service tickets
- Customers self-serve order edits. Swap sizes, fix addresses, adjust qty.
- Boost AOV with one-click post-purchase upsells after checkout and order status.
- Let customers add discounts after purchase with automatic coupon codes.
- Set order edit windows, block downgrades, and review cancellations your way.
- Google Maps address validation prevents failed deliveries on order editing.
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Checkout
- Shipbob
Categories
Order updates
Order management
Pricing
Tryout
Free
Features
- 5 Order Edits/month
- 1 Upsell/month
Up to 2000 orders
$79 / month
Features
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
2000 - 5000 orders
$159 / month
Features
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
5000+ orders
$299 / month
Features
- Unlimited self-serve edits
- Unlimited upsells
- Address validation
- Manual cancellation queue & approval
- Custom 3PL Integration if not supported
- Dedicated account manager
- Custom upsell flows
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (18)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We’ve had a great experience with Self Serve so far. The app does exactly what it promises — it gives customers the ability to edit their own orders — but what really stands out is how customizable it is.
For example, we wanted to start cautiously by only allowing order edits during a specific time window when our store is closed, and their team was able to accommodate that without any issues. That level of flexibility has been very important for our operations.
Their support has also been excellent. They’re responsive, open to feedback, and genuinely willing to implement new features or adjustments based on real business needs. It doesn’t feel like a one-size-fits-all app — it feels like something that can grow with your store.
Overall, very happy with the app and especially the team behind it. Looking forward to seeing how it continues to evolve.
This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider.
Unfortunately, our customer base isn't used to editing orders themselves, so the app ultimately wasn't a fit for our store.
Lets our customers fix their own orders before we ship. The support team has been great as well, helping us set it up and even fix things on our store.
Support
App support provided by Grumspot Ltd..
Resources
Developer
Launched
December 12, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products, product listings, collections
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Edit orders
Draft orders, merchant managed fulfillment, order edits, all order history, third-party fulfillment
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Edit discounts
Discount codes and promotions
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View other data
Selling plans
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