CWILL Returns & Exchanges
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.
CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications.
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
- Popular with stores like yours
- Based in United States
Languages
English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, and Turkish
Works with
- Checkout
- Customer accounts
- Shopify Admin
- Canada Post
- CWILL Order Tracking
- DHL
- FedEx
- Hermes UK
- USPS
Categories
Return options
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Flexible return windows
Essential
$29 / month
or $276/year and save 21%
50 returns per month, $0.45 per extra return
Features
- All Free features
- Flexible refund and exchange solutions
- Restocking fee and return shipping fee
- Multi-language return page
- Customer account return widget
- Packing slip
- Emails with custom sending domain
- Flexible return rules
14-day free trial
Professional
$99 / month
or $948/year and save 20%
200 returns per month, $0.45 per extra return
Features
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Automation workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
14-day free trial
Enterprise
$299 / month
or $2,868/year and save 20%
500 returns per month, $0.45 per extra return
Features
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (453)
Just switched over from Loop Returns and I wish I did it sooner. Their onboarding had me stuck for weeks. Here I installed the app and was basically set up the same afternoon, mostly thanks to the live chat support.
Mig answered every question I threw at her: custom badges, auto approval, how exchange orders sync back to Shopify, return shipping fees, all of it. When I hit a wall building my automation workflow, he created a draft on his end so I could customize it instead of starting from a blank screen. I walked away with returns and exchanges auto approving, USPS Ground labels only, and a self serve portal my customers can use without ever emailing me.
I run a small beauty brand and do everything myself, so support like this is a big deal. Highly recommend.
Mig was incredibly helpful in getting the CWILL app set up for our store. She was patient, knowledgeable, and guided me through the entire process step by step, making sure everything was configured correctly. She answered all my questions quickly and made what could have been a complicated setup very easy. Excellent customer service — highly recommend!
This app has the best support I have ever seen. They respond incredibly fast and accurate. No AI slop, direct human support and instant. The features are amazing I don't have anything bad to say about this app, I truly recommend it.
Support
App support provided by CWILL INC.
Resources
Launched
June 30, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, custom data, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Products, product listings, inventory, collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order history, returns, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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Edit Online Store
Online Store page content on a path controlled by the app, theme
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View custom data
Metaobjects
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Edit Shopify admin
Files
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Edit other data
Checkout branding settings, locales, locations, Shopify Markets settings, publications of products on sales channels, product and variant inventory, Online Store navigation, price rules
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