Swap Returns & Exchanges
- Pricing
-
$265/month
- Rating
- 4.7 (36)
- Developer
- Swap Commerce (Dev)
Featured images gallery
Swap runs domestic and international returns, exchanges, and store credit. Refunds become revenue.
Swap Returns gives you a branded portal where every return becomes a chance to retain revenue. Offer instant exchanges, store credit with bonus incentives, and custom return rules for every market you sell in. With Checkout+, customers can fund free returns at checkout on US and UK domestic orders. Swap connects to your 3PL, WMS, and help desk, handles reverse logistics through a global warehouse network, and feeds return reasons back into your reporting.
- Turn returns into instant exchanges for any size, variant, or product
- Offer store credit with bonus incentives instead of cash refunds
- Checkout+ funds free returns on US and UK domestic orders
- Set custom return rules by product, region, or scenario
- Analyze return reasons and customer feedback with returns intelligence
Languages
English
Works with
- Brightpearl
- Gorgias
- Klaviyo
- Mintsoft
- Patchworks
- Peoplevox
Categories
Return options
Pricing
Choose the plan that best fits your business.
Core
$265 / month
Features
- Branded returns and exchanges portal
- Exchanges, store credit and refunds
- Automated return policies
- Global shipping services
- Tracking
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (36)
As someone who has been using swap for nearly 2 years.
STAY AWAY!
Our experience at first was pretty good and they provided a good customer experience for returns. Recently they have been having issues with their billing systems and are sending 2-3x inflated invoices. So far their team has failed to provide any meaningful explanation and just closed the tickets. It's good that we canceled automatic billing once we had a feeling something was off in September.
DO NOT TRUST THIS COMPANY.
We’ve been using Swap and it’s been working exactly as promised. The platform is easy to use and has made managing our returns and exchanges much smoother and more efficient.
What has really stood out, though, is the team behind it. Every interaction has been great, they’re incredibly helpful, friendly, responsive, and always quick to sort out any questions we have. The whole setup and onboarding process was seamless, and we felt supported from the very beginning.
It’s already saving us time, improving the experience for our customers, and making the whole returns process much easier to manage.
A great product backed by an excellent team. Highly recommend Swap!
Been working with Swap for almost 3 years in my current position, app has always been great, V2 is a real step up and is great to use.
The team are all fab too, Lara has been a joy to work with, always friendly, professional, and helpful! Can't fault Swap really.
Support
App support provided by Swap Commerce (Dev).
Resources
Developer
86-90 PAUL STREET, London, ENG, EC2A 4NE, GB
Launched
January 4, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, product listings, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions
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Edit Online Store
Online Store pages, Online Store script tags, theme
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Edit other data
Locations, Shopify Markets settings, price rules, product and variant inventory, product in-store pickup availability and locations
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