MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.5 (11 reviews)

Pricing: Free
Rating: 4.5 (11)
Developer: Mirasvit Ecommerce Solutions

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Stay organized. Reply faster. Keep customers happy.

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

Languages

English, German, French, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Polish, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Danish, Norwegian, Turkish, Korean, Indonesian, Japanese, and Thai

Works with

Shopify Admin

Reviews (11)

Overall rating

4.5

Counts per rating level

82% of ratings are 5 stars
9
0% of ratings are 4 stars
9% of ratings are 3 stars
1
0% of ratings are 2 stars
9% of ratings are 1 stars
1

All reviews

July 29, 2026

I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly.

The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days.

Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.

ServingSomeLines

Lithuania

4 days using the app

Mirasvit Ecommerce Solutions replied July 29, 2026

Thank you so much for your wonderful review!

We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution.

Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team.

Thank you for your recommendation and for choosing HelpdeskMX.

October 22, 2026

Fantastic app & great customer service! We were looking for an app that has all enquiries in one place, and MX Helpdesk has exceeded expectations with its many features. Very happy!

guttervacuumsystems

United Kingdom

2 days using the app

Mirasvit Ecommerce Solutions replied October 23, 2026

Thank you so much for your wonderful review! 😊 We’re thrilled to hear that MX Helpdesk has exceeded your expectations and that having all your enquiries in one place is making things easier for your team.

We truly appreciate your kind words about our customer service as well. It means a lot to us! ❤️

Thank you for choosing MX Helpdesk, we’re very happy to have you with us! 🙌

August 20, 2026

Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta.

Tierra Media

Spain

1 day using the app

Mirasvit Ecommerce Solutions replied August 21, 2026

Thank you for your feedback! We’re sorry for the confusion.

Instagram and WhatsApp integrations are temporarily unavailable while we’re improving our Meta integration. We’re working on a shared integration that will make connecting these channels much easier, without requiring customers to create and configure their own Meta app.

We understand your disappointment and appreciate your feedback. We hope to make these integrations available again soon.