ShipGuard: Shipping Protection
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Expand revenue and secure orders with own custom shipping protection against damage, loss, and theft
ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction.
- Define customizable shipping protection fees at checkout for customers.
- Set exclusions for specific products or variants from the insurance widget.
- Fully integrated claims management system for seamless issue resolution.
- Digital insurance fulfillment with flexible status options after purchase.
- Seamless Shopify checkout extension for easy integration and usage.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Admin
- Checkout
- Checkout Extensibility
- Checkout upsel
- Order tracking
- Returns & Exchanges
- Warranties and insurance
Categories
Coverage type
Opt-in experience
Claims management
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
Free
Free to install
No monthly subscription. Platform fee is $0.49 USD per protected order, capped at $499
Features
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
- Product exclusion
- Upsell reminder popup
Standard
$9.99 / month
Features
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
- Product exclusion
- Upsell reminder popup
- Translations
7-day free trial
Plus
$29.99 / month
Features
- Checkout Extension (Shopify Plus only)
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
- Product exclusion + Upsell reminder
- Translations + Geo-location targeting
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (14)
It's easy to set up, has been running perfectly, and is exactly what we wanted.
(Updated Review)
I want to update my previous review and clarify that the issue I experienced was not caused by ShipGuard, but by my store’s theme setup.
After checking with the developer and reviewing their performance metrics, I realized the app works perfectly and does not slow down the store.
It’s actually a great tool; easy to use, fully integrated with Shopify, and best of all, it’s free. It helped me secure hundreds of orders and added real value to my shop. Thanks to the support team for helping me understand the setup better!
The app has so many bugs.
1- Custom tags get removed automatically after 2-3 hours.
2- Analytics report was showing incorrect data, which we later get that fixed.
3- If you are excluding some products, they are getting removed automatically from the app after 2-3 hours.
Support team's response/resolution time is extremely slow...
Support
App support provided by WeNexus.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify Functions, Online Store, other data
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View customers
Customer data
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Edit products
Products, collections
-
Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, third-party fulfillment
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View Shopify Functions
Cart and checkout validations
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Edit Online Store
Theme
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Edit other data
Locations, publications of products on sales channels
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