PostCo Returns & Exchanges
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Returns, Order Editing & Upsell - all in one platform
PostCo unifies upsell, order editing, returns, EU withdrawal and exchanges in one platform. No more juggling siloed apps. Customize your cart and build upsell strategies that raise AOV at cart and checkout. Add order editing to cut support tickets. Offer seamless exchanges on your site with bonus credit, instant exchange, and flexible rules that keep revenue in store. All powered by one customer intelligence layer that knows your customer from first visit to return.
- Reduce refunds with store credit, bonus incentives & instant exchanges
- Upsell at cart, checkout & during exchanges for higher order value
- Let customers edit their orders after checkout, no support needed
- Unlimited return rules and workflows to optimize your returns process
- Add an EU-compliant withdrawal button and portal to your store
Languages
English
Works with
- Checkout
- Customer accounts
- Australia Post
- Gorgias
- Klaviyo
- Royal Mail
- Stripe
- USPS
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
Checkout+
Free to install
Unlimited returns. Unlimited order edits. Unlimited upsells.
Features
- Checkout+ & package protection
- All apps included
- + Returns & exchanges
- + Order editing (replace $199/mo apps)
- + Upsell (replace $199/mo apps)
- Multi-item & instant exchange +more
- Address change, add products +more
- Upsell at cart, checkout & post-purchase
Platform
$179 / month
Up to 100 returns. Unlimited order edits. Unlimited upsells.
Features
- All apps included
- + Returns & exchanges
- + Order editing (replace $199/mo apps)
- + Upsell (replace $199/mo apps)
- Multi-item & instant exchange +more
- Address change, add products +more
- Upsell at cart, checkout & post-purchase
14-day free trial
Platform
$289 / month
Up to 200 returns. Unlimited order edits. Unlimited upsells.
Features
- All apps included
- + Returns & exchanges
- + Order editing (replace $199/mo apps)
- + Upsell (replace $199/mo apps)
- Multi-item & instant exchange +more
- Address change, add products +more
- Upsell at cart, checkout & post-purchase
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app greatly streamlines returns and exchanges, cutting emails and support tickets. The branded portal is simple, professional, and highly customizable for complex policies, upsells, and local payment gateways. Many report more exchanges and store credit vs refunds, helping margins. Integrations with carriers, Gorgias, and WMS are praised, and merchants consistently highlight smooth onboarding and fast, proactive support.
We’ve been using PostCo for our returns process and have been extremely happy with it. It has made a real difference to the way we manage returns, significantly reducing the number of support tickets and making the whole process much more streamlined for both our team and our customers.
The platform is very easy to use, and our customers find the returns process straightforward and intuitive. From a staff perspective, it has also made managing returns much simpler and more efficient.
For a fashion brand, we particularly appreciate how customisable PostCo is. It allows us to tailor the returns experience to suit our business and our customers, rather than having to work around a one-size-fits-all system.
Another real strength is the team behind PostCo. They are incredibly helpful, responsive and accommodating, and whenever we have needed support, they have been there to help us find a solution. It feels like they genuinely care about their customers and are willing to go the extra mile.
Overall, we are very happy with PostCo and would highly recommend it to other fashion brands looking to streamline and improve their returns process.
Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business
Love the experience - works great!
Support
App support provided by PostCo.
Resources
Developer
Launched
February 25, 2020
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