PostCo Returns & Exchanges
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PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells.
Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience directly on your website for multiple items - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns!
- Use AI to detect signs of return fraud
- Reduce refunds with bonus credit and instant exchange
- Upsell with exchanges for multiple & higher-value items
- Unlimited return rules and workflows to optimize your returns process
- Access built-in analytics and customer insights
Languages
English
Works with
- Checkout
- Customer accounts
- Australia Post
- Gorgias
- Klaviyo
- Royal Mail
- Stripe
- USPS
Categories
Return options
Labels and packaging
Managing shipments
Pricing
FlexReturn
Free to install
Customer-paid returns model
Features
- Unlimited returns
- Checkout+ available
- Branded returns portal
- All features in Premium
- Instant exchange + AI agent*
Pro
$129 / month
Features
- Up to 100 returns/month
- 2 return locations + unlimited carriers
- Auto-approve returns
- In-app exchange
- International returns
- Email + workflow automations
- Instant exchange + AI agent*
14-day free trial
Premium
$239 / month
Features
- All Pro
- Up to 200 returns/month
- Unlimited return locations
- Exchange on website (multiple items)
- Exchange upsells & bonus credit
- Apps & 3PL integrations
- Instant exchange + AI agent*
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (98)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, highlighting its automatic label and QR code generation, customizable return rules, and seamless integration with shipping partners. They appreciate the user-friendly interface, easy setup, and the reduction in customer support tickets. The support team is praised for their quick responses and helpfulness, enhancing both the onboarding and ongoing user experience.
I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother.
The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!
The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent.
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They fixed that.
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The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.
PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.
Support
App support provided by PostCo.
Resources
Developer
Launched
February 25, 2020
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