Triom: Edit & Merge Orders
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Merge customer orders to cut shipping, and let customers edit address, items, or cancel.
Order Merger combines two post-purchase tools in one app: automatic order merging that merges multiple orders from the same customer into a single shipment to cut shipping costs, and customer self-service order editing that lets shoppers fix their own orders post-checkout — you choose which edits are allowed and how long the window stays open. Reduce support tickets, recover post-purchase revenue, and ship the right order every time.
- Automatic merge - merge orders on autopilot based on your criteria
- Merge suggestions - identify same-destination orders ready to merge
- Customer self-editing - change address, items, quantities, or cancel
- Conditional editing rules with per-order window and action overrides
- Restrict edits by sales channel, location, order tags, or product tags
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- ShipStation
- Upsell Assistant
Categories
Order updates
Order management
Automation tasks
Customization
Pricing
MERGE AS YOU GO
Free
Features
- Includes 5 FREE Merges + 50¢/Merge
- Includes 5 FREE Edits + 50¢/Edit
- Automatic / Manual order merging
- Customer order editing
- Merge & Edit history
BASIC PLAN
$9.99 / month
Features
- Includes 35 Merges + 30¢/Merge
- Includes 25 Edits + 50¢/Edit
- Automatic / Manual order merging
- Customer order editing
- Customer Notifications
- Merge & Edit history
7-day free trial
PRO PLAN
$39.99 / month
Features
- Includes 100 Merges + 20¢/Merge
- Unlimited customer edits
- Automatic / Manual order merging
- Advanced Editing rules
- Customer Notifications
- Merge & Edit history
7-day free trial
ADVANCED PLAN
$79.99 / month
Features
- Includes 350 Merges + 15¢/Merge
- Unlimited customer edits
- Automatic / Manual order merging
- Advanced Editing rules
- Customer Notifications
- Merge & Edit history
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (70)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for automating order merging, saving time and reducing shipping costs. It offers both automatic and manual merging, ideal for repeat customers and upsells. The app is accessible with free and pay-as-you-go plans, suitable for all store sizes. Merchants report seamless operation and praise the responsive customer support for personalized assistance and feature development tailored to specific needs.
Easily the best order merging app that I've used. I have been using TrioM for a few years now and it has saved me hundred of hours of manual work. Support has always been great with very quick responses and solutions to any questions I may have. It seems that they are constantly making improvements to the app as well. Couldn't be happier with my experience with them.
Thank you so much for this review! It truly means the world to us. We're glad the support experience has lived up to expectations, and yes, we're always working on improvements, so there's more good stuff coming. Grateful to have you as a long-time customer!
straight to the point, spoke clearly and answered all my questions with a great screen share tutorial/set up. this app is exactly what i was looking for and Tom showed me how to maximize its full use. very satisfied client
Thanks for the kind words!
Really glad the walkthrough was useful and that the app fits what you were looking for. Always around if you need anything else.
Tom
We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, reduced our staff labour cost, simplified our internal processed, reduced printing costs, automated Customer messages, and subsequently improved our Customer experience. We highly recommend this app. It's been a highly significant improvement for our unique and growing business.
Thank you for taking the time to write such a thoughtful review!
It was a real pleasure working through the customizations with you, and it's genuinely rewarding to hear about the impact across your operations, costs, and customer experience. I'm always here if anything comes up.
Tom
Support
App support provided by Triom.
Resources
Launched
April 18, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store
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View customers
Customer data
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View products
Inventory, products, publications of products on sales channels, product listings, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order history, shipping information, third-party fulfillment, draft orders
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Edit discounts
Discount codes and promotions
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Edit Online Store
Checkout page
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View other data
Locations
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