Gorgias: AI, Helpdesk & Chat
- Pricing
-
From $10/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.3 (627)
- Developer
- Gorgias Inc.
Featured images gallery
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- 20+ Integrations
- Aircall
- Attentive
- Klaviyo
- Recharge
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Starter plan
$10 / month
$0.40 per each additional ticket
Features
- 3 customer support agents
- 50 tickets per month included
- Live chat
7-day free trial
Basic plan
$60 / month
or $600/year and save 17%
$40 per each additional 100 tickets
Features
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Pro plan
$360 / month
or $3,600/year and save 17%
$36 per each additional 100 tickets
Features
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Advanced plan
$900 / month
or $9,000/year and save 17%
$36 per each additional 100 tickets
Features
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (627)
Great tool for our customer service team! Always updated, clear, user-friendly and connected to our other internal tools.
Our dedicated account CSM (Maca!) never leaves us alone, we have periodical scheduled meeting to see how it's going and to understand how we can escalate even more using their new features.
Very satisfied about the tool and the service!
Phenomenal customer service, anytime we have a question, or need some help configuring anything, their team jumps on it quickly and gets it solved!
We've rarely had any problems with this app and we've been very pleased with the performance. Our dedicated account CSMs have been so lovely and they are so knowledgeable, we'll be staying with Gorgias a long time.
Gorgias has been a game changer for us. We made the switch about a year and a half ago and haven’t looked back. The Shopify integration is unparalleled, and our CX team absolutely loves the platform.
Gorgias is also constantly innovating and staying ahead of the curve. Beyond being extremely happy with the product itself, we’ve been equally impressed by the level of support we receive from their team. They’re responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform.
Overall, we couldn’t be happier with Gorgias and would highly recommend it to other brands looking to elevate their CX operation.
Support
App support provided by Gorgias Inc..
Resources
Developer
Launched
March 1, 2017
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
-
Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Draft orders, order fulfillments, order edits, all order history
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store pages, Online Store script tags, theme
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View other data
Product and variant inventory
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