Trustpilot

Name: Trustpilot
Brand: Trustpilot
Rating: 2.8 (21 reviews)

Pricing: Free plan available
Rating: 2.8 (21)
Developer: Trustpilot

Drive more traffic and sales with customer feedback shoppers trust.

Trustpilot Reviews helps Shopify merchants collect more reviews, surface trust signals across their store, and drive higher conversions. Install in minutes and start building credibility shoppers recognize instantly. Trusted by global brands and used by millions of consumers, Trustpilot helps you gather customer reviews, display them across your storefront, and create trust signals that are used by AI-driven search (AEO) and shopping experiences.

Drive sales with trusted reviews throughout the customer journey.
Collect more customer reviews after every order.
Add drag & drop review widget with simple, no-code setup.
Build buyer confidence using customer voices.
Improve SEO & AEO with review content that drives new traffic.

Popular with stores like yours: Based in United States

Languages

English

Works with

Shopify Admin
Facebook
Google
Instagram
Klaviyo
TikTok
Zendesk

Pricing

Choose the plan that best fits your business.

Free

Features

50 review invitations per month
1 widget to showcase reviews
1 user
1 domain
15 eComm & marketing integrations

Starter

$1,188 / year

Features

100 review invitations per month
2 widgets to showcase reviews
1 user
1 domain
15 eCom & marketing integrations
Power your ads with Trustpilot assets
For small businesses (up to $5M revenue)
Available to new customers only

Plus

$3,828 / year

Features

300 review invitations per month
10 widgets to showcase reviews
3 users
3 domains (priced separately)
25 eComm & marketing integrations
Power your ads with Trustpilot marketing
Match your public profile to your brand

Premium

$9,588 / year

Features

1000 review invitations per month
21 widgets to showcase reviews
10 users
All integrations
Power your ads with Trustpilot marketing
Match your public profile to your brand
Dedicated Customer Success Manager
More dashboards with data insights

All charges are billed in USD. See all pricing options

Reviews (21)

Overall rating

2.8

Counts per rating level

43% of ratings are 5 stars
9
5% of ratings are 4 stars
1
5% of ratings are 3 stars
1
5% of ratings are 2 stars
1
43% of ratings are 1 stars
9

All reviews

October 15, 2026

This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.

I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.

Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.

I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.

Pawesome House

United States

About 2 months using the app

Trustpilot replied October 16, 2026

We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns.

September 30, 2026

Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.

Kahuna Surf Collective

United States

2 months using the app

Trustpilot replied October 1, 2026

We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team

September 23, 2026

Honestly, the worst app ever. Can't customize the email so it looks like it is associated with my brand or give it a premium look and feel. It feels like trustpilot wants to be the arbitrator of reviews so you have very little control of how your brand is represented in these emails. Also if a customer does not reply to your review request you can't follow up. Trustpilot controls this process way too much. They also randomly remove reviews with no explanation.

You are a review platform not the God of reviews. Get off your high horse. How ironic that truspilot has a 2 star rating.

Drip Culture Jewelry

Canada

13 minutes using the app

Trustpilot replied September 29, 2026

Thanks for taking the time to share your feedback. We’re sorry to hear that the app hasn’t met your expectations particularly around customization of review invitations, follow-up options, and the level of control you have over the experience.
We’d like to better understand your setup and what you’re trying to achieve so we can look into these concerns with you directly. Your feedback is also valuable as we continue to improve the Shopify integration and overall experience for merchants.
Please reach out to us at apps@trustpilot.com and we’ll connect you with the right team to discuss your feedback and see how we can help.
The Trustpilot team